Understanding public trust in services provided by community pharmacists relative to those provided by general practitioners: a qualitative study
Abstract
Current UK initiatives, which aim to
implement a range of pharmacist-led services, are
undermined by lack of public trust. It seems
improbable that the public will trust pharmacists to
deliver unfamiliar services, which are perceived to be
‘high risk’, unless health systems change in a way that
promotes trust in pharmacists. This may be achieved
by increasing the quality and quantity of patient
interactions with pharmacists and gaining GP support
for extended pharmacy services.